W210 Privacy Policy – Malaysian User Data Protection

W210 understands that trust is the foundation of our relationship with every user. When you register and use the w210 platform to enjoy Sports Betting, live casino games, poker, or any other services we offer, you are entrusting us with your personal information. We do not take that trust lightly.

This Privacy Policy was written to answer the questions Malaysian users most commonly ask about their data: What does w210 collect? Why is it needed? Who can see it? And what can I do to control my own data? We have tried to answer all of these questions in clear, plain language — not the kind of legal jargon that makes your head spin.

W210's Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA), which governs how companies may collect, process, and store the personal data of individuals in Malaysia. As a platform serving Malaysian users, PDPA compliance is both our legal obligation and our commitment to you.

This policy applies to all w210 channels, including the w210.best website, mobile apps for iOS and Android, communications via email and live chat, and any interaction you have with our customer service team. It should be read alongside w210's Terms & Conditions and our Responsible Gaming Policy.

W210 only collects information that is genuinely necessary to deliver our services securely, meet legal requirements, and provide the best possible experience for Malaysian users. We do not collect data in excess of what is needed.

Registration & Identity Information

• Full name as stated on your Malaysian identity card (MyKad) or passport.
• Date of birth — to verify that you meet the minimum age requirement of 18 years.
• Email address – for account communications, security notices, and service-related correspondence.
• Malaysian mobile number – for two-factor authentication and customer support.
• Identity card number (MyKad) or passport number — for identity verification (KYC) purposes when required.
• Current residential address — for legal compliance and location verification purposes.

Financial & Payment Information

• Registered payment method details — your Touch 'n Go, GrabPay, Boost, ShopeePay, or DuitNow e-wallet account number, or FPX bank account number. w210 does not store debit or credit card numbers directly.
• Deposit and withdrawal transaction history – date, amount in RM, payment method, and transaction status.
• Betting and gaming activity records – wagers placed, markets selected, outcomes, and account balance.

Technical & Usage Information

• IP address and approximate location information derived from it.
• Device type, operating system, and web browser or app version in use.
• Login and logout timestamps, active sessions, and in-platform activity.
• Cookie data and similar tracking technologies – described in further detail in Section 6.
• Live chat session records with the w210 customer service team – retained for training and dispute resolution purposes.

How Information Is Collected

Every piece of data w210 collects has a clear purpose. We do not use your data for purposes unrelated to the services you use without prior notice and your consent.

Core Service Operations

• Creating and managing your w210 user account, including identity and age verification.
• Processing deposits via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX, and managing withdrawal of winnings in MYR (RM).
• Displaying your betting history, account balance, and relevant game statistics to you.
• Maintaining accurate odds and betting markets for football, badminton, e-sports, and other sports you follow on w210.

Security & Compliance

• Detecting and preventing fraud, money laundering, account abuse, and other unlawful activities on the w210 platform.
• Complying with the requirements of the Personal Data Protection Act 2010 (PDPA) and other applicable legal obligations in Malaysia.
• Verifying user identity through the KYC process to meet international compliance standards.
• Retaining financial transaction records as required by accounting and financial reporting laws.

User Experience Enhancement

• Personalising betting market content and recommendations based on the sports or games you engage with most frequently on w210.
• Analysing platform usage patterns in aggregate — without identifying individual users — to improve the platform's design, speed, and features.
• Sending technical notices, security updates, and important service information via email or in-app notifications.
• Sending you relevant w210 promotional information and bonus updates – you may opt out of marketing communications at any time through your account settings.

Customer Support

When you contact the w210 customer support team via live chat or email, we use your account information and transaction history to resolve your enquiry or complaint more efficiently and accurately. Records of these communications are retained for team training purposes and as a reference in the event of any future disputes.

W210 does not sell users' personal data to any third party for marketing or commercial purposes. This is our absolute commitment. However, there are limited situations where we need to share data with certain parties in order to operate our services safely and lawfully:

Payment Service Providers

To process your deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX through Maybank2u or CIMB Clicks, w210 is required to share the necessary transaction information with the respective payment providers. This sharing is limited to the minimum information needed to complete the transaction and is subject to each provider's own privacy policy.

Authorities & Regulatory Bodies

W210 may be required to disclose user information to Malaysian government authorities, law enforcement agencies, or regulatory bodies when:

• Required by a court order or valid legal process.
• Required for investigating suspected criminal activity, including fraud or money laundering.
• Required to comply with reporting obligations under the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA).

Technology Service Providers

Like most modern online platforms, w210 utilises third-party services for certain technical functions such as server hosting, data processing, cybersecurity, and platform analytics. All such providers are bound by strict data confidentiality agreements and may only process user data in accordance with w210's instructions and for the specified purposes.

Protecting user data is more than a legal obligation for w210 – it is part of who we are as a platform. Malaysian users who trust us with their personal information and money deserve serious protection, and that is exactly what we provide.

Technical Security Measures

• 256-bit SSL Encryption: All data transmitted between your browser or app and w210's servers is protected with the same industry-grade encryption used by Malaysia's major banks.
• Encryption of data at rest: Sensitive information such as passwords and financial data is stored in encrypted form in w210's databases — no one, including internal staff, can view your original password.
• Two-Factor Authentication (2FA): w210 offers 2FA as an additional security layer for account login. We encourage all users to enable this feature.
• 24/7 Security Monitoring: w210's automated monitoring system runs continuously to detect unusual login activity, unauthorised access attempts, and other security threats.
• Network segregation: w210's servers operate within a network environment protected by layered firewalls and strict access controls.

Internal Access Controls

Access to w210 users' personal data within the organisation is governed by a need-to-know principle — only staff who genuinely require access to specific data in order to perform their duties are permitted to access it. All access is logged and audited on a regular basis. w210 staff are also bound by legally enforceable confidentiality agreements.

Security Incident Response

In the event of a security incident that may compromise w210 user data, we are committed to notifying affected users within the timeframe required by applicable law. We will clearly explain what occurred, what data may have been affected, and the steps we are taking to address it.

Like most modern websites and applications, w210 uses cookies and similar tracking technologies to keep the platform running smoothly and to deliver a better experience for users.

Types of Cookies Used by w210

• Essential Cookies (Required): These cookies are required for the core functionality of the w210 platform, such as maintaining your login session, remembering language preferences, and ensuring session security. Without them, the platform cannot function properly. Disabling these cookies will affect the basic functionality of the platform.
• Preference Cookies: These cookies allow w210 to remember your preferences, such as your preferred sports displayed first, your chosen odds format (Malay, European, or Hong Kong), and other display settings for a more convenient experience.
• Analytics Cookies: We use analytics cookies to understand how users interact with the w210 platform in aggregate — which pages are visited most frequently, average session duration, and where users typically exit the platform. This data helps us improve the platform. Analytics data does not identify you as an individual.

Managing Cookie Settings

You can control or delete cookies through your web browser or app settings. Most modern browsers such as Google Chrome, Mozilla Firefox, and Safari allow you to view, manage, and delete stored cookies. Please note that deleting or blocking essential cookies may affect certain features of the w210 platform, including the ability to stay logged in.

For the w210 mobile app on iOS and Android, you can manage tracking permissions through your smartphone's privacy settings under the section relating to w210.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and w210's commitment to user privacy, you have the following rights regarding the personal data we hold about you:

• Right to Access: You have the right to request a copy of the personal data w210 holds about you. We will provide this in a readable format within the stipulated timeframe upon receipt of a valid request.
• Right to Rectification: If any personal information we hold about you is inaccurate or out of date, you have the right to request a correction. Basic details such as your phone number and email address can be updated directly in your w210 account settings.
• Right to Object to Marketing Processing: You may request at any time that w210 stop sending you marketing communications. This can be done via the "unsubscribe" link in any marketing email, or by contacting our customer support team.
• Right to Request Deletion: In certain circumstances, you may request that w210 delete your personal data. However, this right is subject to legal requirements that obligate us to retain certain records (such as financial transaction records) for periods prescribed by law.
• Right to Object to Specific Processing: You may object to the processing of your personal data for specific purposes, such as profiling for targeted marketing.

To exercise any of the rights above, contact the w210 privacy team by email at support@w210.best with the subject line "Privacy Rights Request" along with your registered username. w210 will process valid requests within 30 calendar days and provide a clear response.

W210 retains your personal data only for as long as it is needed for the purposes described in this Privacy Policy, or as required by applicable Malaysian law. Our principle is simple: keep only the data that is necessary, for only as long as it is necessary.

Key Retention Periods

• Active account data: For as long as your account is active with w210, and for the period following account closure as required by applicable law.
• Financial transaction records: A minimum of 7 years from the transaction date, in accordance with Malaysia's accounting and tax legal requirements.
• KYC records (identity verification): For the duration of the active account period and a minimum of 5 years after account closure, in accordance with anti-money laundering (AML) compliance requirements.
• Customer support communication logs: Up to 3 years for dispute resolution and quality control purposes.
• Technical and security log data: Up to 12 months for security monitoring and technical troubleshooting purposes.

Deletion Process

When your personal data is no longer needed and there is no legal obligation to retain it, w210 will securely delete or anonymise that data using methods that ensure it cannot be recovered or re-identified. This includes secure removal from all relevant storage systems, including backup systems.

W210 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, the technologies we use, new legal requirements, or user feedback. The "Updated" date at the top of this document will reflect the latest version in effect.

For material changes that may significantly affect your privacy rights, w210 will:

• Sending an email notice to your registered address at least 14 days before the changes take effect.
• Displaying a clear notice on the w210 platform's main page about upcoming changes.
• In some cases, requesting your renewed consent via a pop-up at login before you can continue using the platform.

Continued use of the w210 platform after the effective date of any amendment constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account and request deletion of your data in accordance with the procedures outlined in Sections 7 and 8.

If you have any questions, concerns, or complaints about how w210 handles your personal data, we strongly encourage you to reach out to us directly. We are committed to addressing all concerns with the care and seriousness they deserve.

• Email: support@w210.best – include "Privacy Enquiry" in the subject line along with your account information for faster processing.
• Live Chat: Available directly on the w210 platform, 24 hours a day, 7 days a week. For privacy matters that require documentation, email is the more appropriate channel.
• Response Time: w210 is committed to responding to all privacy-related enquiries within 5 business days, and for more complex complaints, within 30 calendar days.

If you are not satisfied with w210's response after going through our internal complaints process, you have the right to refer your complaint to the Personal Data Protection Commissioner of Malaysia (Department of Personal Data Protection), which oversees PDPA compliance in Malaysia.